Return and Refund Policy

Thank you for shopping at Shlloka.

If, for any reason, You are not completely satisfied with a purchase We invite You to review
our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the
following conditions. The following definitions shall have the same meaning regardless of
whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Shlloka, Notting Hill, Bangalore , Karnataka.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Shlloka, accessible from https://shlloka.com/
You means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the Service, as
applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the
Goods or on which a third party you have appointed, who is not the carrier, takes possession
of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means
of a clear statement. You can inform us of your decision by:

By email: volunteers@shlloka.com
By phone number: +91 6366852888

We will reimburse You no later than 14 days from the day on which We receive the returned
Goods. We will use the same means of payment as You used for the Order, and You will not
incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned,
  deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or
  hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably
  mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above
return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be
refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the
Goods at the following address:
C-3063, Prestige Notting Hill, Bannerghatta Road, Bangalore – 560076
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We
recommend an insured and trackable mail service. We are unable to issue a refund without
actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll
receive a gift credit for the value of your return. Once the returned product is received, a gift
certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order
shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: volunteers@shlloka.com
By phone number: +91 6366852888